Policies

General

By placing an order with Warung Freelancer, you agree to the service policies below, whether or not you have read them in full.

The first party is the person ordering or using Warung Freelancer's services. Warung Freelancer, which provides the services described here, is referred to as the second party. The owner of the relevant social media company or e-commerce platform is referred to as the third party. If the third party changes its policies regarding live streaming systems or platform algorithms, the second party, as a live streaming service provider, may update its policies to reflect those changes.

Price Changes

The second party may change service prices, such as talent or host fees, studio rental fees, or content management packages, without prior notice to the first party. However, once an invoice has been entered into the system or a streaming cooperation agreement has been signed, the total amount will not change.

Legal Disclaimer

Warung Freelancer is an independent agency that provides live streaming operations management (live streaming provider), live talent and host services, studio equipment management, and the creation of visual assets for digital promotions. We do not work with, have official affiliation with, or form part of third parties such as Shopee, TikTok, Instagram, Meta, or Google.

All live streaming operations are conducted organically and professionally by real creators, videographers, and hosts on our team, using physical studio facilities that we operate.

Warung Freelancer upholds its professional standards by not providing or facilitating digital misconduct, including stream data manipulation, passive viewer bots, fake reviews, or fabricated likes and comments in order to protect the integrity and long-term security of users' store accounts from platform penalties.

Sales performance, fluctuations in organic viewer numbers, and audience engagement during a stream depend entirely on market trends, product quality, the appeal of promotions offered by the first party, and the relevant platform's organic algorithms at the time of the stream.

Warung Freelancer accepts custom requests for streaming materials, such as product photos, banners, and promotional scripts, according to the user's preferences. However, Warung Freelancer is not responsible for the licensing or ownership rights of images, videos, music, or products supplied by the user. Any unlawful use of the results of our streaming management services is outside Warung Freelancer's responsibility.

Payment Confirmation

All payments to Warung Freelancer are verified manually by customer service. Confirmation time depends on customer service availability, but usually takes no more than 60 minutes.

Refunds

The first party may request a refund if the second party is solely at fault for failing to meet its obligations, such as a missed streaming schedule or a host's unilateral cancellation without an alternative schedule. A refund may also be requested for an incorrect transfer amount by the first party, but only if the order is unpaid or canceled. Warung Freelancer, as the second party, must inform the first party if a serious technical issue in our system prevents us from completing the work or streaming schedule.

Refund requests for reasons other than the second party's fault or those listed above will not be accepted.

Refunds are subject to a transaction fee of Rp6,500, or another amount if Warung Freelancer incurs additional costs.

Refunds are processed on business days, within a maximum of three days after the request is approved.

Account Security & Privacy

The first party is solely responsible for the security of their social media or e-commerce store accounts. The first party is fully responsible for any account suspension or platform penalty resulting from the third party's unilateral internal policies. To protect the user's privacy, the second party does not require confidential information such as the primary password for the first party's social media or store account. The second party will not disclose the first party's confidential operational data, contact details, or internal information to anyone.

Work Process

After the first party places an order and payment verification is complete, we will schedule the stream (host and studio booking slot) or produce the content within the timeline agreed during the discussion. Please do not make the account private, remove the product link from the stream, or change streaming access permissions during preparation or the live session. A unilateral cancellation or a failed stream caused by the first party's account settings will void the service and make it ineligible for a refund.

Service Limitations

Warung Freelancer, as the second party, provides live streaming services, creative talent, and store optimization design. Warung Freelancer complies with the laws of Indonesia.

The use of our streaming services to market illegal products, prohibited substances, gambling, public scams, counterfeit goods that violate copyright, or other unlawful activities is strictly prohibited. Warung Freelancer is not responsible for any legal consequences arising from the type of products sold by the first party.

Business Hours

Warung Freelancer's business hours for customer support and content production coordination are 9:00 a.m. to 5:00 p.m. GMT+7. Live streaming schedules outside these hours are arranged separately according to the contract and mutual agreement.

Service Cancellation

The first party may not unilaterally cancel a live streaming schedule or visual production contract after payment verification is complete or studio work has begun.

Changes

Warung Freelancer, as the second party, may change these Terms of Service at any time. Continued use of the services constitutes acceptance of those changes. If the first party does not wish to continue using the second party's services because of a change, the first party may notify Warung Freelancer of their decision to stop using the services.